Summary
Learn all the details for HealthWatch’s latest successful medical repatriation for a patient from Iraq to UK in this medical case study.
HealthWatch, a leading provider of medical & travel assistance and claims management services, is proud to announce the official launch of its dedicated IPMI (International Private Medical Insurance) claims services, tailored to support insurers and brokers operating in Greece, Cyprus, and other European countries.
With over 25 years of experience in the fields of health & travel assistance, claims coordination, and insurance support, HealthWatch now places strategic focus on the IPMI sector, offering a complete and fully localized solution to meet the growing needs of international insurance providers.
“We have long supported IPMI claims as part of our broader assistance services.Today, we are making this capability visible and accessible. Not as a new service, but as a refined and dedicated offering for the international insurance community.”
said Mr. Dimitrios Papapavlou, President and Managing Director of Healthwatch SA.
A Fully Integrated, Human-Centered Service
HealthWatch’s IPMI services are designed to manage the entire claims lifecycle, from triage to settlement, through a combination of digital tools, clinical oversight, and direct provider coordination.
A key differentiator is the company’s extensive local medical network, which covers:
- Both public and private hospitals and clinics in Greece and Cyprus, offering full access and flexibility in care delivery.
- Private healthcare certified providers across other European countries, ensuring reliable access to quality care in international markets.
This infrastructure allows HealthWatch to offer:
- Immediate access to care without administrative delays
- Cost-effective case handling through direct and verified agreements
- Transparent borderaux and full audit readiness
- Real-time communication and in-house medical decision-making
Local Knowledge. International Standards.
Operating from its headquarters in Greece, with reach into Cyprus and Turkey, HealthWatch offers international insurers:
- Local representation with global accountability
- Deep understanding of the regional healthcare systems
- High-performing support in insurer-led audits
- Adaptability to policy-specific underwriting and exclusions
“IPMI is a complex business, especially in markets like Greece and Cyprus, where local systems and medical realities vary significantly from international norms. Our role is to bring structure, speed, and clarity to every case, while supporting both the insurer and the insured at every step.”
said Mr. Dimitrios Papapavlou, President and Managing Director of Healthwatch SA.
Focus on Savings and Cost Containment
One of the most critical benefits for insurers working with HealthWatch is the significant cost savings the company consistently delivers. Through strong provider relationships, effective negotiation strategies, and continuous cost control mechanisms, HealthWatch ensures that each case is managed with the insurer’s financial interests as a top priority.
Cost containment is not simply a procedural element. It is a strategic focus. HealthWatch recognises its importance to insurers and provides measurable results that contribute to both financial sustainability and enhanced client satisfaction.
Built on Trust and Proven Capability
HealthWatch’s IPMI team combines clinical, operational, and technological expertise, built over decades of serving the travel, PMI, and IPMI sectors. The service is already active with selected insurers and brokers, and the company is now scaling it for broader industry use.
The dedicated IPMI landing page is now live on link of the new landing page featuring a full overview of services, process stages, and key advantages for insurance partners.
Contact & Partnership
To learn more about HealthWatch’s IPMI services, insurers and brokers are invited to get in touch with our team or request the full service overview at info@healthwatch.gr.
